Service Desk

• End User

  • First Level Support

  • Dispatching Service

• Walk-in Desk

Field Services

• Network

  • Router

  • Switch

  • WLAN Access Point

  • WAN Acceleration

• Printer / Scanner / Fax

  • Printer

  • Scanner

  • Fax

• Server

• Client

  • Thinclient

  • Desktop

  • Notebook

  • CAD

• Mobile / Tablet

• VOIP (Hard-)Phone

• Retail

  • POS

  • Kartenterminal

• Health Care

  • Medizinische Geräte

Workplace

• Client Management Services

  • Image Management

  • Client Staging

  • Packaging Service

  • Software Distribution

• Client Device Services

  • Managed Desktop

  • Virtual Desktop

Data Center / Infrastructure

• Colocation

  • Rack Service

  • Cage Service

• Colo LAN & WAN Services

  • Managed LAN

  • Internet Access

  • Leased Line

• Managed Server

  • Virtual Server

  • Physical Server

  • Midrange

  • Mainframe

  • Public Cloud

  • Private Cloud

• Unmanaged Server

  • Virtual Server

  • Physical Server

  • Public Cloud

  • Private Cloud

• Remote Hands

• Storage

  • Public Cloud

  • Private Cloud

  • Virtual Storage

  • Physical Storage

• Backup

  • Public Cloud

  • Private Cloud

  • Virtual Backup

  • Physical Backup

• Archiving

• Directory Services

• Citrix/Terminal Services

• Printing Services

Communication Services

• E-Mail

  • MS Exchange

  • IBM Notes

  • Open Exchange

  • Group Wise

• UCC

  • Skype for Business

  • WebEx

  • Avaya Aura

• Collaboration

  • Sharepoint

  • IBM Notes

Telefonie Services

• Mobile Management

  • Mobile Application Management

  • Mobile Device Management

  • Abo Management

• PBX

  • Virtual PBX

  • Physical PBX

Network

• LAN Services

  • Managed Switch

  • Managed Port

  • Managed WLAN AP

• WAN Services

  • Internet Access

  • MPLS

  • Leased Line

  • Satellitenverbindung

  • WAN Acceleration

  • Routing

  • Switching

Security Services

• Application

  • Reverse Proxy / WAF

  • Access and Identity Management

• Network

  • Firewall

  • Forward Proxy

  • Remote Access / VPN

  • IDS / IPS

  • Radius

  • DDoS Protection

  • Layer 2 Encryption

  • IPAM

  • DNS

• Client & Mobile

  • Antivirus

  • Malware Protection

  • Unified Access Control

  • Mobile Application Management

• Mail

  • Mail Signing & Encryption

  • Email Gateway

Web Services

• E-Commerce

• Intranet

• Web Hosting

Standard Application Services

• ERP

  • SAP

  • Microsoft Dynamics (NAV, GP AX)

  • Oracle E-Business Suite

  • ABACUS

• CRM

  • Siebel

  • Microsoft Dynamics

  • ACT!

  • SAP

  • ABACUS

• HCM / HRM

  • SAP

  • People Soft

• Core Banking

  • Finanz Informatik - OSPlus

  • Finnova

  • Avaloq

  • ERI - Olympic

  • Temenos - T24

  • SunGuard - Ambit

  • Kordoba - CORE24

  • Fiducia - Bank21

Custom Application Services

• Custom Application Operation

  • Database Management

  • Middleware Management

  • Job Scheduling

  • Trx Monitoring

  • Performance Management

  • Cloning and Transports

• Custom Application Maintenance

  • Custom Patch Management

  • Custom Release Management

• Custom Application Support

  • Benutzeradministration

  • First Level

  • Second Level

  • Third Level